Refund & Cancellation Policy
When you can get your money back, how refunds are paid, and why there is never anything to cancel.
Try the Free plan first. It has every feature except instant replay.
Zenn has a 7-day refund if Kagami does not work for you.
Founders 100 is non-refundable, as agreed at checkout.
Try before you buy
The Free plan has every feature except instant replay, so you can check that Kagami works with your iPhone and computer before you pay anything.
Zenn: 7-day refund
If Kagami does not work for you, ask for a full refund within 7 days of buying Zenn. Use your dashboard (Orders → Need help?) or email [email protected]. We reply within 2 working days.
Nothing to cancel
Zenn (1 year) and Founders 100 (18 months) are one-time payments. They end on their own when the time is up. There is no subscription, nothing renews, and your card or UPI is never charged again automatically.
Founders 100
Founders 100 is non-refundable, as agreed at checkout. If the last place in your region is taken before your payment completes, you get a full refund automatically.
How refunds are paid
Approved refunds go back to the way you paid, within 5 to 7 working days depending on your bank. Duplicate or failed payments are refunded automatically.
After a refund
The plan ends on your computer. Referral months and partner rewards are only added after the 7-day refund window closes, so a refund never takes anything back from anyone else.
Contact and grievances
Kagami is developed by Jod in India. The registered operator, postal address and other legal details are on our business information page.
- Support: [email protected]
- Privacy requests: [email protected]
- Grievance officer (India's Consumer Protection and IT Rules): [email protected]. We acknowledge every complaint within 48 hours and resolve it within one month.